Refund & Return Policy

Return and Refund Policy:

In general, all sales are final. Two exceptions to the rule are listed below regarding Damaged & Inoperable products and 30 Day Evaluation Periods. Our goal is to provide quality products and services and help our customers attain their language related goals. We must insist, however, that sales are final in all cases excepting a customer strictly adheres to the policy requirements below:

Damaged or Inoperable Products

If your order arrives with damage or does not function properly, contact us immediately

email: customerservice@bestlanguagecds.com

Phone: 540-434-1864

You will be asked to provide a description of the problem. At this time we will issue you a Return for Replacement Authorization Number. We will then instruct you to repackage the item and return it to the return address provided on the packaging. A replacement item will be forwarded to you upon receipt.

Evaluation Period - 30 Day Money Back Guarantee

You may request a 30 Day Evaluation period for the course(s) you purchase. Within 48 hours of receiving your course you must contact us and request a 30 Day Evaluation Authorization Number.

email: customerservice@bestlanguagecds.com

Phone: 540-434-1864

We will e-mail your authorization number immediately. At any time during your evaluation period you may contact us and indicate your desire to return the course for a full refund. At that time we will issue you an Authorization for Return & Refund Number. We will then instruct you to repackage the item and return it to the return address provided on the original packaging. Refunds are less any shipping charges incurred and a $10.00 restocking fee.